Crisson Privacy Policy 2025

Privacy Policy 2025

Last Updated: 1 April 2025

Introduction

H.S. & J.E. Crisson Ltd’s (‘Crisson’ or ‘company’) mission is to offer exceptional jewellery and watches. We strive to deliver personalized experiences that resonate with our customers, while upholding the highest standards of quality and ethical sourcing. By fostering creativity and sustainability, we aim to enrich lives and create meaningful connections through every piece we offer. We look forward to welcoming you to our shops, so we can showcase our excellent collection of jewellery and watches.

Personal Data we collect

Methods of Collecting Personal Information

Crisson collects PI through various methods as described below.

Direct Collection (User-Provided Data)

- Online Forms – our websites have online forms.
- Account Sign-Ups – customer accounts in our POS system and online shop.
- Emails & Phone Calls – email and phone inquiries.
- In-Person – paper forms filled out by our customers.
- Biometric Data – facial recognition.

Indirect Collection (Automated & Passive Data Collection)

- Cookies & Tracking Technologies – Our websites use cookies, pixels, and web beacons to track user activity.
- IP Address & Device Data – Collected when users visit websites or use apps.
- Location Tracking – GPS, Wi-Fi, and Bluetooth signals track movements (e.g., Google Maps, ride-sharing apps).
- Social Media Scraping – Public posts, likes, and interactions can be analysed.

Observational and Analytical Collection

- CCTV & Surveillance – Security cameras in our stores.
- Purchase History and Transactions – We have the ability to track shopping habits for personalized ads.
- Call and Chat Monitoring – Customer service calls and chats may be recorded for quality assurance.
- Website and App Analytics – Heatmaps, click tracking, and session recordings analyse user behaviour.

Types of Personal Data Collected

Personal information under the Act is any information that relates to an identified or identifiable individual. Crisson collect names, dates of birth, photographs, video footage/CCTV, email addresses, mailing addresses, residential addresses, telephone numbers, drivers’ license numbers, payment card information, IP addresses, cookie identifiers.

We never sell your personal information to any third parties.

Categories of personal information

Category	Source	Purpose
Name	Directly from the customer.	Provide customer service and support. Verify identity. Send marketing communication via email and social media. Mail monthly statements. Process payments.
Telephone	Directly from the customer.	Provide customer service and support.
Email address	Directly from the customer.	Provide customer service and support. Send marketing communication via email.
Home address	Directly from the customer.	Mail monthly statements.
Mailing address	Directly from the customer.	Mail monthly statements.
Date of Birth	Directly from the customer.	Send birthday greeting via email.
Driver’s License Number	Directly from the customer.	We require ID when customer is picking up jewellery and watch repairs.
Video Footage/CCTV	Directly from cameras located in our stores.	Protect customers visiting our stores, employees during their normal course of work, and our properties.
Video Doorbell	Directly from camera embedded in the doorbell.	Protect employees and our properties.
Photograph	Directly from the customer.	Verify identity.
IP Address	Directly from customers as a result of their browsing activity on the internet.	Optimize our website.
Cookies	Directly from customer when accessing our website.	Optimize customers user experience. The customer is asked to accept, change or reject cookies.
Geolocation information	Directly from customer.	Used for retail analytics.
Social Media Information	Directly from customer.	Analyse trends, sentiments, and audience preferences.
Your Email address and Consent information	Directly from the customer.	Email address is used for communication and notification to our customers. Consent collection ensures users understand how their data will be used. Gives the ability to opt in or opt out of marketing communications. Required under PIPA and prevents unauthorized use of PI.
Description of a complaint you make to us	Directly from the customer.	PI is necessary for identification, contact information and case-specific details to ensure your complaint is properly investigated and addressed.
Payment Card Information	Directly from the customer.	Process payments.

Use of Information

Service Delivery and User Experience

We use PI to:

- Provide Services – creating accounts, processing transactions, and delivering good.
- Personalize Experiences – offer tailored promotions.
- Improve Services – analyse usage date to enhance functionality and user satisfaction.

Communication and Notifications

PI is used to:

- Send Updates – email customers their statement if applicable, service disruptions.
- Marketing & Promotions – email special offers, newsletters, or product recommendations (with user consent).
- Customer Support – handling inquiries, complaints, or technical issues.

Security and Fraud Prevention

We collect PI to:

- Verify Identities – prevent unauthorized pick-up of jewellery or watches.

Research and Analytics

Data can be used for:

- Market Research – studying trends, demographics, and user behaviour.
- Business Optimization – Analyzing service performance and improving productivity.
- AI and Machine Learning – training algorithms to enhance recommendations.

When is Personal Information (PI) Shared?

We share PI in specific cases:

- With User Consent – Users agree to share their data.
- For Service Delivery – Sharing with vendors e.g. payment processors, shipping companies.
- For Legal Compliance – If required by law enforcement, courts, or regulatory agencies.

Use of Cookies

We use cookies for the following purposes:

Essential Cookies: Necessary for the basic functionality of our websites, such as enabling secure logins and navigation.
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous data.
Functional Cookies: Store your preferences to enhance your experience.
Targeting/Advertising Cookies: Used by third-party services to deliver relevant ads based on your browsing habits.

Refer to our Cookie Policy for more information https://www.crisson.com/cookie-policy-eu/.

Manage Preferences

You can control and manage cookies in several ways:

- Adjust your browser settings to block or delete cookies.
- Use opt-out tools provided by third-party advertising networks.
- Modify your preferences via out Cookie Consent Banner.

Your Rights to Personal Data

Access

You may request that we inform you about the personal information we maintain about you and, where appropriate, withdraw your consent for certain data processing activity and/or request that we update, correct, delete, and/or stop processing your personal information.

Correction

We will make all the required updates and changes within the time specified by the Act.

Retention and Deletion of Personal Date

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period varies depending on the type of data and applicable laws. Out retention and deletion policies are as follows:

User Account Information: Retained as long as the account remains active. Upon request, we will delete personal data unless legally required to retain it.
Transaction and Billing Data: Retained for legal compliance, typically for a period of 5 years.
Marketing Data: Retained until the user opts out or withdraws consent.
Contact and Support Data: Retained as long as necessary to resolve inquiries and maintain records for future reference.

When personal data is no longer needed, we securely delete or anonymize it to prevent unauthorised access. Moreover, under PIPA you have the right to be forgotten.

A person can exercise this right if:

The purpose of data collection is fulfilled (e.g., a closed account or completed service).
The data is being used unlawfully (e.g., collected without consent).
The individual withdraws consent and there is no legal reason to keep the data.
The data is inaccurate or outdated and no longer relevant.

Changes to this Policy

This policy is reviewed and updated at least once a year. When we make material changes to this policy we will post a link to the revised policy on the homepage of our website. You can tell when the policy was last updated by looking at the date at the top of the policy. The updated policy will be posted on our website, www.crisson.com. Any changes to our policy will become effective upon posting of the revised policy on our website.

Complaints

If you have any complaints, please contact us by sending an email to dataprivacyofficer@crisson.com, by sending a letter to H.S. & J.E. Crisson Ltd, P.O. Box HM 17, Hamilton HM AX, Bermuda, or by calling (441) 295 2351.

Contact Us

If you have any questions or concerns, please contact us by sending an email to dataprivacyofficer@crisson.com, by sending a letter to H.S. & J.E. Crisson Ltd, P.O. Box HM 17, Hamilton HM AX, Bermuda, or by calling (441) 295 2351.